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Shipping Options

 

* Working Days Are Classed As Monday to Friday. 

 

Free Delivery on full priced items for orders over £125.00

 

Collect In Store

Please wait until you have received confirmation that your order is ready before coming to collect your parcel.

Please bring a form of ID and confirmation of your order.

 

Dispatch Days and Times

Please note: during busy periods such as sale times there may be a delay in dispatching your parcel on the same day as your order. We aim for this not to happen, but in the event that this does occur, we will not be able to refund postage costs.

 

All orders received before 3:30pm will usually be packed and posted the same day, orders that are received after 3:30pm will be dispatched the following day. Orders made after 3:30pm on a Friday will be sent out on the following Monday (apart from bank holiday Monday's, where they will be sent on Tuesday). Any orders sent out on Friday will be received the following Monday (apart from Bank Holiday Monday's where they will be received on a Tuesday) unless you choose Saturday Delivery.

Masdings.com will always strive to deliver UK based orders within 48 hours on receipt of order.

 

Track My Parcel

You will need your tracking number which we will email to you when your order is dispatched. Please allow up to 24 hours for the tracking to be updated.

Track your DPD Parcel HERE

Track your Royal Mail Parcel HERE

 

Delivery Problems

In the unlikely event that your parcel has not been delivered within the estimated delivery period, please allow 14 working days in the event the parcel has been miss sorted. If after the 14 days the parcel has still not been delivered and your Royal Mail/DPD Tracking reference has not been updated, we can process a refund.

Alternatively, if your tracking states that the parcel has been delivered but you have not received it, please check with your neighbours and any 'safe areas' around your property before contacting us. If this is unsuccessful, we will proceed to open a thorough investigation with Royal Mail/DPD with regards to the whereabouts of your parcel. Please allow 30 working days for the investigation to be completed, whereby Royal Mail/DPD will be in contact with you during this period via post to confirm non-delivery of the parcel, once this is complete and the case has been finalised we will then be able to issue a refund/replacement.

If you have not received your full order, please let us know the same day and we can have a look into this.

 

Despatch Problems

If an order cannot be fulfilled in one package,(eg, if some stock is not available at the time of ordering) then we will contact you to rectify the situation.

In the event of an order being sent in more than one despatch, there will be no additional delivery charge for customers

 

International Orders

All international orders aim to be packaged, posted and delivered within a 5 - 10 working day period, this can be delayed depending on the destination country.

We use Royal Mail or DPD Classic, depending on your location. When you receive your tracking number you will be able to track your delivery at the below websites:

Royal Mail

DPD Classic

Please allow 28 days before contacting us to give your parcel time to arrive.

Please send an email stating that you have not taken delivery of the item. Once we have the email we can then contact the courier and start the claim process, in some cases this can take up to 30 days.

International delivery charges vary depending on your location and weight. When items are added to the basket your charge will automatically be calculated for you.

 

Prohibited Goods & Heavy Orders

Please be advised that due to the Royal Mail Dangerous and Prohibited Goods Guidelines, we are unable to send fragrance of any kind outside of the UK.

For more information on the Prohibited Goods Guidelines, please visit the Royal Mail website.

For heavy or bulk orders, we may have to adjust the delivery price. When you have placed your order, we will then contact you using the

details you provide at checkout to discuss a delivery method and charge. Please provide contact details you can be easily reached at.

Please note: we will not dispatch the order until this process has been completed.

 

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