Close close

Sign up for our newsletter

Be the first to hear about Masdings Clothing offers and news by signing up to our mailing list (you will get a confirmation email with details of the '10% off your first order' discount).


Signup for either or

Shipping & Returns

If an order cannot be fulfilled in one package, example, if some stock is not available at the time of ordering then Masdings will contact you immediately to rectify the situation.

In the event of an order being sent in more than one despatch, there will be no additional delivery charge for customers

All orders received before 2pm will usually be packaged and posted the same day and will reach you by 6pm the following working day, orders that are received after 2pm on a Friday will be sent out on the following Monday (apart from bank holiday Monday's, where they will be sent on Tuesday). Any orders sent out on Friday will be received on the following Monday due to no Saturday delivery (apart from bank holiday Monday's where they will be received on the Tuesday). Masdings.com will always strive to deliver UK based orders within 48 hours on receipt of order.

All Orders to Europe should be packaged, posted and delivered within a 5 day period.

If you are not delighted with your purchase from masdings.com simply return the item for an exchange of colour, size, another item or a refund. Please note that for hygiene reasons we are unable to exchange underwear, hosiery, jewellery or any goods that have been damaged while being worn or washed.

Any item returned must adhere to the conditions listed below:

If you are not completely satisfied with your purchase

You must inform masdings.com via email or in writing within 7 days from the date after your receive your items for the UK and within 14 days for the E.U.

Please return the item or items to us in their original condition complete with labels* within 14 days of receipt. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. Masdings.com is not liable for the cost of returning items.

The item(s) remain your responsibility untill it reaches us. For your own protection we recommend you send the parcel using a delivery service that insures you for the full value of the goods.

UK Delivery Charges

Sale Items

Under £50.00 in value:

  • Royal Mail 1st class packet - £3.00
  • Royal Mail 2nd class packet - £2.00

Between £51 and £109.99 in value:

  • Royal Mail 1st class packet – £3.00
  • Royal Mail 2nd class packet - £2.00

Between £110 and £149.99 in value:

  • PF 24, Parcel Force, Tracked £5.00

Over £150 in value:

FREE

Pick Up From Store

You can now choose to have your order delivered in store. Your delivery will be available the next working day your order has been placed. For example, an order placed on Friday will be in store for Monday.

Your order will be held at your chosen store for 7 calendar days, after which we will refund your order via your chosen payment method. You will need to take a print out of your order confirmation email as proof of purchase and proof of ID (driving licence, passport, ID card, utility bill or payment card etc).

PLEASE NOTE THAT YOU MUST COLLECT YOUR ORDER IN PERSON AND YOU WILL NOT BE ABLE TO TAKE IT AWAY WITHOUT BOTH THE CONFIRMATION EMAIL AND PROOF OF ID.

Please note that all orders that are sent via Royal Mail 1st or 2nd class are sent via Recorded delivery and can not be tracked until it reaches the destination and has been signed for.

Light Orders

For orders that do not weigh very much (t-shirts, jumpers, shoes and other items in small quantities) and are

Under £49.99 in value:

  • Royal Mail 1st class packet - £3.85
  • Royal Mail 2nd class packet - FREE

Between £50 and £109.99 in value:

  • Royal Mail 1st class packet – FREE

Over £110 in value

  • PF 24, Parcel Force, Tracked £5.95
  • PF 48, Parcel Force, Tracked FREE

Larger Orders

If you are buying a large quantity of products from us, it's likely you'll be able to choose from:

  • PF 24, Parcel Force, Tracked £5.95 (free on orders over £150)
  • PF 48, Parcel Force, Tracked FREE (free on orders over £110)

Heavy Orders

For heavy or bulk orders, we may have to advise you personally on the delivery price.

When you place your order, it will first process through the checkout without applying a delivery charge.

We will then have to contact you using the details you provide at checkout as soon as possible to discuss delivery method and charge. Please provide contact details you can be easily reached at.

Please note: we will not dispatch the order until this process has been completed.

International delivery charges vary depending on your location, if you require more information on the charges please email us.

How do I return an item I ordered online?

If you wish to return an item, please return it,

Masdings 13 Middlegate, Newark, Notts, NG24 1AG

Please leave a note attached to the package describing why you have returned it, and the order number of the package.

When do I get my refund once I've returned an item?

The refund will be credited to the payment card account and you should be notified by email once the refund transaction has been completed.

We will endeavour in all circumstances to refund your card within 24 hours of receipt of returned goods. It will take a further 3 working days to clear through the banking system.